Terms and conditions
Nordur Travel Services EHF (ID number 680217-0250) is a tour operator and travel agency based in Iceland, authorized by the Icelandic Tourist Board (License no. 2024-098).
It offers its products through the web https://nordurtravel.is, this includes package trips, excursions and links to other web sites providing tourist services.
Using this website and its services, purchasing a product or sending an inquiry implies the acceptance of our terms & conditions.
Bookings have to be directed to daytours@nordurtravel.is. After a booking is confirmed travellers will receive all necessary travel information by email including tickets, vouchers or any other travel documents for the trip or excursion in question.
The traveller is responsible for checking the received documents and confirming that all information is correct. Errors in the documents have to be reported back to us as soon as possible. In case changes have to be made at a later point Nordur Travel reserves itself the right to charge a discretionary service fee.
PAYMENTS
A deposit is necessary to confirm a reservation. Upon reservation we will inform you about the exact amount and payment details. Failure to meet payment deadlines will lead to the cancellation of the purchased service and cancellation conditions apply.
For escorted tours, a 40% deposit of the total price is required to confirm a booking. The remaining 60% are due two to one months before trip start, depending on the type of the trip. Contact us for detailed information.
Product prices on the website are based on the current price situation in Iceland. Nordur Travel reserves itself the right to change prices due to unforeseen considerable cost increases or fluctuations in currency exchange rates. After a booking has been confirmed a price increase will never exceed 6% of the total trip price, though. The costumer has in this case the right to cancel the reservation without cancellation fees.
CANCELLATION
All cancellations must be made in written form by email to daytours@nordurtravel.is or to the direct email of your personal contact at Nordur Travel. Notice that our office is open from Monday to Friday from 10 to 17 h, Icelandic time (GMT). A cancellation is confirmed as soon as Nordur Travel replies to the cancellation (within the just mentioned working hours) informing the traveller about the cancellation charges. Cancellation conditions are as follows:
Regular daytours and transfers services
- 48 hours before the trip start: no charges, 100% refund
Private daytours
- 7 days before the trip start: no charges, 100% refund
- between 2 and 7 days before the trip start: 50% refund
- less than 48 hours before the trips start: No refund
Multi-daytours, self-drive tours and private multi-daytours
- more than 60 days before the trip start: 5% of the total price
- between 59 and 30 days before the trip start: 50% of the total price
- between 29 and 15 days before the trip start: 25% of the total price
- less than 14 days before the start date: 100% of the total price
Notice that for some trips different conditions apply. In this case, we will inform the traveller before confirming the trip.
A non-refundable 12.000 ISK per person will be charged to all the bookings.
When cancelling a trip, it must be taken into account that there are certain expenses of the agency for payments to suppliers that in most cases may be non-refundable, such as payments for certain accommodations, excursions or airline tickets already issued.
Regular Group Bookings
To ensure the best possible service, the minimum capacity for all our activities and the required notice periods for group cancellations are as follows:
- 8 to 28 guests: 72 hours' notice.
- 29 to 60 guests: 96 hours' notice.
Note on third-party tours: Cancellations for tours operated by external providers are subject to the specific policies of that company.
Refund Policy
Please note that the refund process is not automatic.
- Confirmation: Once a tour is cancelled (either by you or by us), you will receive a confirmation email.
- Request: This email will contain a direct link to formally apply for your refund.
- Timeline: We typically process refunds within 3 to 4 business days. However, depending on your bank, it may take up to 10 business days for the funds to appear in your account.
INSURANCE
Nordur Travel is not responsible for cancellations made by third parties such as flights, cruises, car rental, etc., which may affect the development of the trips and activities contracted.
Nordur Travel recommends to purchase a travel insurance before travelling. Note that no insurance is included in our trip packages. Will be happy to assist you if you have questions.
PASSPORT AND PERSONAL DOCUMENTS
It is the traveller’s own responsibility to have all required legal documents for entering Iceland. For some countries special visa regulations apply. Please check the regulations for your country before contracting a trip with us. You will find information on Icelandic regulations on: https://island.is/en/o/directorate-of-immigration
